Shipping & Returns
Shipping & Returns
Shipping (United States only)
-
Processing time: 3–5 business days (handcrafted; quality control on each piece).
-
Transit time: 3–6 business days (standard).
-
Cost: FREE standard shipping on orders $120+. Orders under $120: rate calculated at checkout.
-
Tracking: We email your tracking number when your order ships. If you don’t see it, check spam or contact support@rebellionag.com.
-
PO boxes & APO/FPO: Supported for standard service. Transit may vary.
-
Lost or damaged parcels: If your parcel arrives damaged or shows no updates for 10 days after the last scan, email support@rebellionag.com with your order # and tracking.
Returns & Exchanges
-
Return window: Returns accepted within 30 days of delivery.
-
Condition: Unworn, in original condition, with tags attached.
-
Exclusions: Final-sale items, gift cards, and custom/personalized pieces.
-
How to start a return: Email returns@rebellionag.com with your order # and reason. We’ll send a prepaid label or instructions.
-
Return cost: Free exchanges within the U.S. For returns, the return label cost may be deducted from the refund, unless the item is defective.
-
Refund timing: Once received and approved, refunds are issued to the original payment method within 3–7 business days.
Exchanges (U.S.)
-
Free exchanges for size/color (subject to stock). If an exchange item is unavailable, we’ll process a refund.
Handcrafted Variations
-
Each piece is handcrafted and may show slight dye/finish variations (acid-dye). This is part of its unique character (not a defect).
Pre-order / Made-to-order (if applicable)
-
Production time may add 5–10 business days before shipping. Pre-order status appears on the product page.
Support
-
Questions? support@rebellionag.com (we reply within 24–48 business hours).